Adv MSA
Advanced Medical Support Assistants are considered chief sources of patient care and patient flow information. The position typically has responsibility to assist with coordination of clinic cancellations, clinic schedules (to include appointment scheduling and changes), appointment check ins/check outs, consult tracking, verification of doctor's orders and treatment orders, completeness and accuracy of all actions/documentation, reviewing the insurance capture buffer (ICB), and using automated systems (to include VetLink, CPRS, VISTA, VSE, etc.). The Advanced Medical Support Assistant (A-MSAs) may also be responsible for coordinating internal/external patient movements between units, VA facilities, and community facilities. The AMSA assists with admissions/discharges, decedent affairs, and also assists with making transportation arrangements for patients as directed. The AMSA is generally the first person a customer encounters when entering the facility, and as such, an emphasis is placed on providing exceptional customer service. The AMSA may be assigned to work in Primary Care, Specialty Care, or Wards. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements:
a. Citizenship:
Must be a citizen of the United States. b. Experience and/or Education. (1) Six months experience of clerical office or other work that indicates the ability to acquire the particular knowledge and skills needs to perform the duties of the position; or (2) One year above high school; or (3) Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.(Transcripts required if using education to qualify). c. English Language Proficiency. Medical Supports Assistants must be proficient in spoken and written English as required by 38 U.S.C.7402(d) and 7407(d). d. Physical Standards. Must pass pre-employment examination. See below for additional information. e. Certification. None GRADE REQUIREMENTS:
In addition to the basic requirements above, all applicants must also meet one of the following grade requirements for a specific grade level. GS-6 (Advance MSA) Experience. At least 1-year specialized experience equivalent to the GS-5 grade level that shows you possess the knowledge, skills and abilities to successfully carry out the duties of this position. Examples of qualifying experience includes, but is not limited to:
scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.); etc. The full performance level of this vacancy is 6. Physical Requirements:
Work is sedentary and performed in an office environment. There is an occasional requirement for carrying of light items such as mail, paper, books, and files, and there is frequent bending, stooping, and standing when engaged in filling. Incumbents must be physically and mentally able to efficiently perform the essential functions for this position without hazard to themselves or others. Candidates must demonstrate all of the KSAs below:
1. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. 2. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. 3. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. 4. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. 5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. 6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References:
VA Handbook 5005, Part II, Appendix G-45.
Estimated Salary: $20 to $28 per hour based on qualifications.
a. Citizenship:
Must be a citizen of the United States. b. Experience and/or Education. (1) Six months experience of clerical office or other work that indicates the ability to acquire the particular knowledge and skills needs to perform the duties of the position; or (2) One year above high school; or (3) Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.(Transcripts required if using education to qualify). c. English Language Proficiency. Medical Supports Assistants must be proficient in spoken and written English as required by 38 U.S.C.7402(d) and 7407(d). d. Physical Standards. Must pass pre-employment examination. See below for additional information. e. Certification. None GRADE REQUIREMENTS:
In addition to the basic requirements above, all applicants must also meet one of the following grade requirements for a specific grade level. GS-6 (Advance MSA) Experience. At least 1-year specialized experience equivalent to the GS-5 grade level that shows you possess the knowledge, skills and abilities to successfully carry out the duties of this position. Examples of qualifying experience includes, but is not limited to:
scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.); etc. The full performance level of this vacancy is 6. Physical Requirements:
Work is sedentary and performed in an office environment. There is an occasional requirement for carrying of light items such as mail, paper, books, and files, and there is frequent bending, stooping, and standing when engaged in filling. Incumbents must be physically and mentally able to efficiently perform the essential functions for this position without hazard to themselves or others. Candidates must demonstrate all of the KSAs below:
1. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. 2. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. 3. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. 4. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. 5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. 6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References:
VA Handbook 5005, Part II, Appendix G-45.
- Department:
0679 Medical Support Assistance - Salary Range:
$38,921 to $50,598 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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