RESEARCH SUPPORT SPECIALIST Customer Service & Call Center - Daytona Beach, FL at Geebo

RESEARCH SUPPORT SPECIALIST

Radiology Associates of Daytona Radiology Associates of Daytona Daytona Beach, FL Daytona Beach, FL Full-time Full-time Estimated:
$33K - $41.
7K a year Estimated:
$33K - $41.
7K a year 17 hours ago 17 hours ago 17 hours ago We, at Radiology Associates, are committed to providing our patients the highest quality imaging services using state-of-the-art technology in a caring, comfortable, and professional setting.
Above all, our team of Board-Certified radiologists and experienced qualified professional staff are focused on meeting the needs of our patients, referring physicians, and community.
GENERAL SUMMARY OF DUTIES:
The Research Support Specialist is a position designed to be the liaison between research billing and operations, to ensure effectiveness and efficiency of the research and revenue cycle process.
SUPERVISION RECEIVED:
Reports to Center Manager and Research Coordinators
Essential Functions:
Maintain organized files for source documents, patient records, and documentation for clinical trials.
Responsible for oversight of billing and revenue cycle processes dedicated to clinical research accounts.
Attention to billing outcomes, processes, and vendor relationships.
Responsible for tracking, retaining, and sustaining research billing revenue cycle process.
Collaboration with contracting and credentialing specialist to assure prompt ability to bill and collect for services.
Building and maintaining positive and effective relationships with payers and providers to generate high and accurate payment rates and a low level of denials and adjustments.
Assistance in patient scheduling tasks, order doses for PET scans, upload exams into radiology specific portals under the direction of the Research Coordinator.
Communicate sponsor updates, patient specific concerns/progress, unforeseen issues, and overall trial management with Center Manager and Director of Operations in an ongoing and timely fashion.
Communication and instruction to Radiology Associates staff members regarding new trials, requirements and deadlines.
Interact in a positive, professional manner with patients, sponsor representatives, offices/investigators, and Clinical Research personnel and Imaging Center personnel.
Accept accountability for actions and learn to function independently.
To include other duties deemed necessary by Center Manager and Director of Operations EDUCATION:
High School Diploma or GED from an accredited program.
Minimum of one year medical office experience, some clinical research experience, and fluency in computer skills preferred.
Knowledge/Skills/Abilities:
Ability to communicate and work effectively with a diverse team of professionals.
Knowledge and understanding of basic medical terminology.
Excellent organizational, prioritization and leadership skills and capabilities.
Good computer skills with demonstrated abilities using clinical trials database, electronic data capture, MS Word and Excel.
Ability to learn to work in a fast-paced environment with minimal supervision.
The ability to work collaboratively and cooperatively with others, with a commitment to a workplace of dignity and respect, in compliance with equal employment opportunity standards and regulations.
The ability to accept direction and constructive criticism from supervisors and managers, in compliance with company policies and Standard Operating Procedures.
DOCUMENTATION:
Record data legibly, in real time on source documents:
note additional progress information as needed.
Ensure all sponsor correspondence (e-mails, telephone conversations, etc) are printed and given to appropriate personnel, and filed as necessary.
Maintain copies of patient and research accounts correspondence.
EEOC, Drug-free, Tobacco-Free Workplace Maintain organized files for source documents, patient records, and documentation for clinical trials.
Responsible for oversight of billing and revenue cycle processes dedicated to clinical research accounts.
Attention to billing outcomes, processes, and vendor relationships.
Responsible for tracking, retaining, and sustaining research billing revenue cycle process.
Collaboration with contracting and credentialing specialist to assure prompt ability to bill and collect for services.
Building and maintaining positive and effective relationships with payers and providers to generate high and accurate payment rates and a low level of denials and adjustments.
Assistance in patient scheduling tasks, order doses for PET scans, upload exams into radiology specific portals under the direction of the Research Coordinator.
Communicate sponsor updates, patient specific concerns/progress, unforeseen issues, and overall trial management with Center Manager and Director of Operations in an ongoing and timely fashion.
Communication and instruction to Radiology Associates staff members regarding new trials, requirements and deadlines.
Interact in a positive, professional manner with patients, sponsor representatives, offices/investigators, and Clinical Research personnel and Imaging Center personnel.
Accept accountability for actions and learn to function independently.
To include other duties deemed necessary by Center Manager and Director of Operations Ability to communicate and work effectively with a diverse team of professionals.
Knowledge and understanding of basic medical terminology.
Excellent organizational, prioritization and leadership skills and capabilities.
Good computer skills with demonstrated abilities using clinical trials database, electronic data capture, MS Word and Excel.
Ability to learn to work in a fast-paced environment with minimal supervision.
The ability to work collaboratively and cooperatively with others, with a commitment to a workplace of dignity and respect, in compliance with equal employment opportunity standards and regulations.
The ability to accept direction and constructive criticism from supervisors and managers, in compliance with company policies and Standard Operating Procedures.
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Estimated Salary: $20 to $28 per hour based on qualifications.

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