Customer Service Representative 12:00pm to 9:00pm
3.
1 South Daytona, FL South Daytona, FL Full-time Full-time From $17 an hour From $17 an hour 4 days ago 4 days ago 4 days ago Job description WB Mason is hiring full time Inbound/Outbound Customer Relation Representatives in our South Daytona Call Center for the Monday through Friday 12:
00pm to 9:
00pm shift.
Are you looking to join the most successful, creative and energetic team in the office supply industry? Jump on this opportunity to begin an exciting and rewarding career.
All levels of experience welcome.
We build loyalty with our business customers by solving issues, offering beneficial products, and providing a positive experience.
We are looking for upbeat and energetic individuals who have a strong desire to provide exceptional service.
If you are by nature a warm, smiling, friendly and reliable person who genuinely likes helping people and you enjoy talking on the phone, this is the perfect position for you! Duties include, but are not limited to, the following:
Answer inbound phone calls and make outbound phone calls in a professional, courteous, efficient, and friendly manner Accurately enter, add, and update customer information Multi-task between order entry programs, CRM, chat and/or customer conversations Obtain pertinent information for sales consultants, providing detailed notes in CRM Model and deliver a distinctive and delightful customer experience Engage customers by greeting them and offer assistance with products and services Resolve customer issues and answer questions to ensure a positive customer experience Model and share best practices to deliver a distinctive and delightful customer experience Recommend items for sale to customer and upsell companion items Effectively communicate promotional incentives to the customers Record customer feedback professionally and accurately Comply with all company policies and procedures Maintains respectful relationships with coworkers May be required to perform additional duties and tasks as required by the company.
Attends training and completes PPLs requested by Manager or assigned by corporate.
Why you want to work here:
Full compensation package to include:
competitive salary, medical, dental, vision, STD, LTD, Life insurance, 401k, profit sharing, paid time off, continuing education reimbursement, cell phone data plan Enjoyable, fun work environment We promote the right talent from within the company Fast Growing with many opportunities to advance (6 months tenure required for promotion consideration) Weekends off Basic Qualifications, Ability and Skills:
Fluent in reading, writing, and speaking English.
Spanish a plus! Must be able to work anytime during the hours of operation 7am-9pm Have reliable transportation to get to and from work High School Diploma Basic math and typing skills (20
WPM without spelling or grammatical errors) Proficiency in Microsoft Office, and previous CRM experience a plus Be proficient with a computer Use proper and appropriate phone etiquette Be adaptable and coachable Excellent communication both orally and written Strong interpersonal and customer service skills Energetic with a desire to learn and grow in a team orientated atmosphere History of good attendance at work Former sales, telemarketing or customer service experience preferred but not required Active listening skills Appropriately manage difficult customer situations Job Type:
Full-time Pay:
From $17.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Evening shift Weekly day range:
Monday to Friday Work setting:
In-person Education:
High school or equivalent (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
1 South Daytona, FL South Daytona, FL Full-time Full-time From $17 an hour From $17 an hour 4 days ago 4 days ago 4 days ago Job description WB Mason is hiring full time Inbound/Outbound Customer Relation Representatives in our South Daytona Call Center for the Monday through Friday 12:
00pm to 9:
00pm shift.
Are you looking to join the most successful, creative and energetic team in the office supply industry? Jump on this opportunity to begin an exciting and rewarding career.
All levels of experience welcome.
We build loyalty with our business customers by solving issues, offering beneficial products, and providing a positive experience.
We are looking for upbeat and energetic individuals who have a strong desire to provide exceptional service.
If you are by nature a warm, smiling, friendly and reliable person who genuinely likes helping people and you enjoy talking on the phone, this is the perfect position for you! Duties include, but are not limited to, the following:
Answer inbound phone calls and make outbound phone calls in a professional, courteous, efficient, and friendly manner Accurately enter, add, and update customer information Multi-task between order entry programs, CRM, chat and/or customer conversations Obtain pertinent information for sales consultants, providing detailed notes in CRM Model and deliver a distinctive and delightful customer experience Engage customers by greeting them and offer assistance with products and services Resolve customer issues and answer questions to ensure a positive customer experience Model and share best practices to deliver a distinctive and delightful customer experience Recommend items for sale to customer and upsell companion items Effectively communicate promotional incentives to the customers Record customer feedback professionally and accurately Comply with all company policies and procedures Maintains respectful relationships with coworkers May be required to perform additional duties and tasks as required by the company.
Attends training and completes PPLs requested by Manager or assigned by corporate.
Why you want to work here:
Full compensation package to include:
competitive salary, medical, dental, vision, STD, LTD, Life insurance, 401k, profit sharing, paid time off, continuing education reimbursement, cell phone data plan Enjoyable, fun work environment We promote the right talent from within the company Fast Growing with many opportunities to advance (6 months tenure required for promotion consideration) Weekends off Basic Qualifications, Ability and Skills:
Fluent in reading, writing, and speaking English.
Spanish a plus! Must be able to work anytime during the hours of operation 7am-9pm Have reliable transportation to get to and from work High School Diploma Basic math and typing skills (20
WPM without spelling or grammatical errors) Proficiency in Microsoft Office, and previous CRM experience a plus Be proficient with a computer Use proper and appropriate phone etiquette Be adaptable and coachable Excellent communication both orally and written Strong interpersonal and customer service skills Energetic with a desire to learn and grow in a team orientated atmosphere History of good attendance at work Former sales, telemarketing or customer service experience preferred but not required Active listening skills Appropriately manage difficult customer situations Job Type:
Full-time Pay:
From $17.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Evening shift Weekly day range:
Monday to Friday Work setting:
In-person Education:
High school or equivalent (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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