Regional Director Operations
3.
1 Full-time 4 hours ago Full Job Description Regional Director of Operations Overview:
We are seeking an inspiring and motivated leader who will lead our team of Health Care providers and provide oversight of operations with accountability for the P&L.
As a Regional Director of Operations, you'll provide strategic and tactical leadership, to the field management of those assigned providers to ensure Healing Partner's brand promise is being met.
Additionally, this position identifies and develops strategic growth opportunities and will be tasked with providing exceptional customer service to both new and existing customers and ensuring customer retention through consistent communication and providing optimal solutions.
The position will partner with the Regional Director of Clinical Operations to develop strategies in alignment with the Healing Partner's mission and vision.
The position has budget and P&L accountability and will interact with customers across channels and platforms, and coordinate with all internal stakeholders such as clinical, sales & marketing, revenue cycle, and client service teams, etc.
in order to keep fine-tuning the customer's experience.
This position is a key member of the Healing Partner's field management team.
Responsibilities:
P&L responsibility for division Ensures Healing Partners' Brand Promise is being met Develop and execute a plan for key customer engagements:
regular customer visits, monthly reviews, quarterly business, and quality reviews Develop and maintain action plans for how division will achieve targets and identify specific actions to achieve.
Develop and execute strategic operating plans and goals for assigned facilities.
Meet labor budget.
Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions.
Manage financial and revenue growth, operations, and labor management, contract management, and performance outcomes within the assigned division.
Liaise with internal teams such as sales & marketing, clinical, revenue cycle, and customer service teams, etc.
to ensure that gaps in the customer experience are closed.
Retain existing business and develop new business opportunities within the existing portfolio.
Demonstrate strong product knowledge along with an ability to efficiently interact with clients, understand their needs, and pain points; and align with other business functions or internal stakeholders such as clinical, sales & marketing, and customer service teams, to find solutions for the same.
Monitor provider productivity and identify areas of improvement
Qualifications:
Bachelor's Degree preferred in Business Management, Healthcare Management, or other fields.
5
years of relevant experience in healthcare operations Ability to travel up to 75-80% of the time, will be remote when not traveling Leadership for a multi-site operational business Demonstrated understanding of what makes the businesses successful, and able to balance that with patient and teammate satisfaction Must live within the region.
Desired Skills and
Experience:
Ability to work independently with minimal supervision Ability to synthesize complex issues and communicate in simple messages.
Strong presentation and relationship-building skills.
Ability to energize, develop and build rapport at all levels within an organization and work well within a team.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
1 Full-time 4 hours ago Full Job Description Regional Director of Operations Overview:
We are seeking an inspiring and motivated leader who will lead our team of Health Care providers and provide oversight of operations with accountability for the P&L.
As a Regional Director of Operations, you'll provide strategic and tactical leadership, to the field management of those assigned providers to ensure Healing Partner's brand promise is being met.
Additionally, this position identifies and develops strategic growth opportunities and will be tasked with providing exceptional customer service to both new and existing customers and ensuring customer retention through consistent communication and providing optimal solutions.
The position will partner with the Regional Director of Clinical Operations to develop strategies in alignment with the Healing Partner's mission and vision.
The position has budget and P&L accountability and will interact with customers across channels and platforms, and coordinate with all internal stakeholders such as clinical, sales & marketing, revenue cycle, and client service teams, etc.
in order to keep fine-tuning the customer's experience.
This position is a key member of the Healing Partner's field management team.
Responsibilities:
P&L responsibility for division Ensures Healing Partners' Brand Promise is being met Develop and execute a plan for key customer engagements:
regular customer visits, monthly reviews, quarterly business, and quality reviews Develop and maintain action plans for how division will achieve targets and identify specific actions to achieve.
Develop and execute strategic operating plans and goals for assigned facilities.
Meet labor budget.
Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions.
Manage financial and revenue growth, operations, and labor management, contract management, and performance outcomes within the assigned division.
Liaise with internal teams such as sales & marketing, clinical, revenue cycle, and customer service teams, etc.
to ensure that gaps in the customer experience are closed.
Retain existing business and develop new business opportunities within the existing portfolio.
Demonstrate strong product knowledge along with an ability to efficiently interact with clients, understand their needs, and pain points; and align with other business functions or internal stakeholders such as clinical, sales & marketing, and customer service teams, to find solutions for the same.
Monitor provider productivity and identify areas of improvement
Qualifications:
Bachelor's Degree preferred in Business Management, Healthcare Management, or other fields.
5
years of relevant experience in healthcare operations Ability to travel up to 75-80% of the time, will be remote when not traveling Leadership for a multi-site operational business Demonstrated understanding of what makes the businesses successful, and able to balance that with patient and teammate satisfaction Must live within the region.
Desired Skills and
Experience:
Ability to work independently with minimal supervision Ability to synthesize complex issues and communicate in simple messages.
Strong presentation and relationship-building skills.
Ability to energize, develop and build rapport at all levels within an organization and work well within a team.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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